Order and Delivery Process
- Enjoy having a browse and shopping on our website.
- You add your SockMine products to the cart.
- At the checkout you add a coupon code if you have one to redeem.
- Pay for your order using everyone's best friend; PayPal.
- You will receive an email confirmation of your order (check your junk) and a confirmation from PayPal. With this you will receive an order number, please keep this for safe keeping if ever needed to quote to our Customer Services Team.
- The sock nerds and elves will prepare you order.
- The elves at SockMine will send you an email confirmation when your order has been dispatched.
- Orders are sent signed for using Royal Mail.
- You should allow 3-5 days for delivery but they're often received than sooner than this.
- If the order does not fit through the delivery address and no-one is in the premises, a card will be left notifying you on how to collect it.
- Orders are received and you can now enjoy an adventure with your socks.
Free delivery on orders over £25! Just select this option at the checkout.
- Ordered the wrong size or item?
- We accept returns on all items; no quibble and we always make this process as easy and hassle free as possible.
- Socks should be returned within 28 days in their original condition and packaging.
- Please return the delivery note we sent with the socks and attach a reason for the return and if you want a refund or an exchange.
- We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.
- Once the return has been processed, you will once again receive an email.
Please send the goods to; Roy Lowe and Sons Ltd, The SockMine, Coxmoor Road, Sutton in Ashfield. Nottinghamshire, NG17 5LA All items are quality controlled and checked for any faults or manufacturing defects before they are dispatched to you. Should you receive an item that is not in perfect condition please contact us immediately. We do not accept liability for goods which are damaged or lost during return shipment to us.